Contact

• DOMESTIC ORDERS typically leave our warehouse within 2-3 business days of receiving your order. This does not mean you will receive your order in 2-3 days. Delivery time depends on the carrier service selected, origin, destination, drop-off time, and season. Expect longer wait times during holiday seasons. Please do not contact us for shipping questions unless your order is over 2 weeks old. Please be patient and check the tracking number in the confirmation email you received after placing your order for shipping updates. This tracking # will sometimes not update for several days during transit.

• INTERNATIONAL ORDERS typically leave our warehouse within 3-5 business days of receiving your order. This does not mean you will receive your order within 3-5 business days. If you select USPS First Class International delivery service, your order delivery estimate is 4-8 weeks after we ship your order. If you selected DHL, your order delivery estimate is 3-10 days after we ship your order. It's normal for international tracking #s not to update for 4-8 weeks after leaving the United States. This happens because your package is in your country's customs. Until customs processes your order, your tracking # will not update. It takes customs up to 12 weeks to process some orders.

YES. Any VAT, import duties, taxes, customs clearance charges, or brokerage fees, etc., required by your country for importing consumer goods due at the time of delivery are the sole responsibility of YOU, the receiving customer. We do not collect these fees in advance. We cannot and will not falsely report on an item’s value to help you avoid these fees. Any package that is deemed "unclaimed" and returned back to us, the customer will not receive a refund. 

When we package your order and print your shipping label, a tracking # is immediately generated, and you will receive an email that your order has shipped. It has not shipped yet! Your Tracking # status will read "Shipping Label Created." This status only updates when a postal worker scans your package at pickup or a transfer point. Sometimes postal workers skip scanning packages altogether. Unless a postal service worker scans your package at some point, your tracking # status won't update. If your tracking # status still reads "Shipping Label Created" after several days, it does not mean your order is stuck or forgotten! It is probably on its way! If your tracking # still reports a "Shipping Label Created" status after 2 weeks of placing your order, please contact mail@jujimufu.com

When the package reaches your local post office, they scan it as "delivered." That scan triggers our system to send you a courtesy email letting you know your package was delivered. Typically, the package goes out for delivery the next business day.

If you had your package delivered to an apartment complex, dorm, or plaza, please check with any front desk reception or with your neighbors to see if they received your package. If they haven't seen it, please check with your local post office.

For DOMESTIC ORDERS, please wait 2 weeks after placing your order before taking action. If after 2 weeks your order's tracking # status reads "Shipping Label Created," please contact mail@jujimufu.com.  If your tracking # status has been stuck at a location on its way to you for over 2 weeks, please contact us. Please use the email you input in your order with the associated jujimufu.com order # when contacting us so we can reference your order.

For INTERNATIONAL ORDERS, your tracking # will not update for 4-8 weeks after leaving the United States. The reason this happens is because your package is in your country's customs. Until customs processes your order, your tracking # will not update. It takes customs up to 12 weeks to process some orders. If your package's tracking # has not updated in 12 weeks, please contact us at mail@jujimufu.com using the email you input in your order with the associated jujimufu.com order #. 

First, check your jujimufu.com order confirmation e-mail and compare the shipping address in that e-mail with the delivery address associated with your tracking #. If the two addresses match, you input your address wrong at checkout. Sorry, we cannot help you. Please contact mail@jujimufu.com with your order number, your name, the email address used to place the order and a description of your issue only if the addresses are different.

Please double-check your shipping address before completing your order. Customers are responsible for ensuring the accuracy of their shipping information, and we are not liable for delivery failures or "Returned to Sender" packages caused by incorrect or incomplete addresses.

If your tracking indicates your package was returned due to an addressing error, please email mail@jujimufu.com with the following:

• Your name
• Your order number
• The email address used to place the order
• A brief description of the issue

Our team will review your order and reach out to discuss the next steps. Please note: For all returned packages, we cannot reship to the original invalid address, and original shipping charges are non-refundable.

This option is available only for USA DOMESTIC CUSTOMERS. Domestic Priority Shipping via USPS includes a delivery estimate of 1, 2, or 3 business days based on origin, destination, and drop-off time. This estimate DOES NOT include the time it takes our team to process, package, and fulfill your order (typically within 2-3 business days of receiving your order). Moreover, USPS does not guarantee their delivery estimate. Please see the USPS website here

Your item is not damaged or defective. The contents inside your bottle of smelling salts shift between liquid and gas phase depending on the temperature and atmospheric pressure. Due to unpredictable shipping conditions, your product might "breathe" inside the plastic bag we ship it in. This will cause the product to perspire. Moreover, the neck seal could become unaffixed during transport. Your product's potency is not affected. Wipe the bottle's exterior dry, secure the lid, and bring your bottle to room temperature or warmer. Wait 1 hour, and your salts will be fine.

This sometimes happens with our coffee-scented Woke. It simply did not survive the trip to your delivery address. You're eligible for a refund if you contact mail@jujimufu.com within 1 week of delivery to your location. Provide these 2 pieces of information:

1. Your jujimufu.com order #
2. A picture of the product upon receiving it.

Upon receiving this information, we will refund your existing order in full. You can then place a new order for another bottle. Note: We will not update or reship your existing order #. We will only refund you. It's up to you to input a new order through our webstore.

This is normal and to be expected. Smelling Salts ship with thick Polystyrene Foam Pressure Seal Liners. The purpose of the liner is to protect the product during transport. The contents in the bottle can degrade this liner, especially in our Oh! and Woke-smelling salts products. If the pressure seal degrades, it simply did its job. Your product's potency is just fine.

Your bottle was shipped or delivered in cold conditions. If your bottle of smelling salts is cold, the vapors will settle to the bottom of the bottle. Warm them up to room temperature or greater, and your product will be 100% potent.

If your bottle was crushed or cracked during shipment, it's possible to salvage it. Please try transferring the contents to another bottle, ensuring the bottle is sealed tight, warming to room temperature or greater, and waiting for 1 hour. While waiting, the vapors will build up inside the bottle. If the product cannot be salvaged, please send a picture of the damaged product with your order # to mail@jujimufu.com, and we will help you out.

Please send a picture of the damaged product with a description of the damage and your order # to mail@jujimufu.com within 1 week of delivery. We will follow up within 2-3 business days.

If your order contains the wrong item(s), please send an e-mail to mail@jujimufu.com with these 3 pieces of information within 1 week of delivery:

1. Your jujimufu.com order #
2. A picture of the wrong item
3. A picture of the packaging and the order slip sent with your order

We will follow up within 2-3 business days.

To initiate a size exchange or return for domestic orders, your product must be NEW (unwashed, unworn, and with tags attached—no, you cannot wear them for a few days and get a size exchange, you doofus).

The Process:

1. Contact us within 1 week: You must email mail@jujimufu.com within 7 days of delivery. Include your order number, name, and the item(s) you wish to exchange or return.

2. Get your label: For qualifying domestic orders, we will email you a prepaid return shipping label (we cover the return shipping cost).

3. Ship it back: Items must be shipped back to us within 15 days of receiving the label. It is helpful if you notify us when you ship the product so we can look out for it.

Return Address: 

ACROBOLIX LLC

349 COPPERFIELD BLVD NE STE L #503

CONCORD, NC 28025 

Upon receiving and inspecting the returned product to ensure it is in new condition, we will fulfill the exchange order or refund you within 2-3 business days. (Note: Original shipping costs paid at checkout are non-refundable).

Note: If you contact us after the 1-week window, or ship the item after the 15-day window, your return will not be processed.