Contact

PLEASE READ BEFORE CONTACTING US

We are a small team of fewer than five employees. We hand pack and personalize each order before it leaves our warehouse and promise to ship as fast as we can, but we aren't Amazon Prime.

Still, most orders leave our warehouse the business day after you place your order. Bear in mind that most fulfillment delays come from incorrect addresses. Before placing your order, please ensure that your address is correct (include a suite/unit/apartment number when applicable).

SHIPPING AND DELIVERY QUESTIONS

When will I get my order?

  • DOMESTIC ORDERS typically leave our warehouse within 2-3 business days of receiving your order. This does not mean you will receive your order in 2-3 days. Delivery time depends on the carrier service selected, origin, destination, drop-off time, and season. Expect longer wait times during holiday seasons. Please do not contact us for shipping questions unless your order is over 2 weeks old. Please be patient and check the tracking number in the confirmation email you received after placing your order for shipping updates. This tracking # will sometimes not update for several days during transit.

  • INTERNATIONAL ORDERS typically leave our warehouse within 3-5 business days of receiving your order. This does not mean you will receive your order within 3-5 business days. If you select USPS First Class International delivery service, your order delivery estimate is 4-8 weeks after we ship your order. If you selected DHL, your order delivery estimate is 3-10 days after we ship your order. It's normal for international tracking #s not to update for 4-8 weeks after leaving the United States. This happens because your package is in your country's customs. Until customs processes your order, your tracking # will not update. It takes customs up to 12 weeks to process some orders.

I'm an international customer, do I have to pay import duties?

YES. Any VAT, import duties, taxes, customs clearance charges, or brokerage fees, etc., required by your country for importing consumer goods due at the time of delivery are the sole responsibility of YOU, the receiving customer. We do not collect these fees in advance. We cannot and will not falsely report on an item’s value to help you avoid these fees.

Tracking # says Shipping Label Created and hasn't been updated in days?

When we package your order and print your shipping label, a tracking # is immediately generated, and you will receive an email that your order has shipped. It has not shipped yet! Your Tracking # status will read "Shipping Label Created." This status only updates when a postal worker scans your package at pickup or a transfer point. Sometimes postal workers skip scanning packages altogether. Unless a postal service worker scans your package at some point, your tracking # status won't update. If your tracking # status still reads "Shipping Label Created" after several days, it does not mean your order is stuck or forgotten! It is probably on its way! If your tracking # still reports a "Shipping Label Created" status after 2 weeks of placing your order, please contact admin@acrobolix.com

You sent me an email saying my package was delivered, but it wasn't. Where is it?

When the package reaches your local post office, they scan it as "delivered." That scan triggers our system to send you a courtesy email letting you know your package was delivered. Typically, the package goes out for delivery the next business day.

If you had your package delivered to an apartment complex, dorm, or plaza, please check with any front desk reception or with your neighbors to see if they received your package. 

If you purchased the Route Package Protection, you would need to contact them. Use the email you input during the time of placing your jujimufu.com order with the associated jujimufu.com order # in the Route App.

  1. Check your Order Status through Route here
  2. File a Claim through Route here

If you did not purchase Route protection we are not liable for packages lost during transit.

My order's tracking # has not been updated for a week? What should I do?

For DOMESTIC ORDERS, please wait 2 weeks after placing your order before taking action. If after 2 weeks your order's tracking # status reads "Shipping Label Created," please contact admin@acrobolix.com. If your tracking # status has been stuck in a location on its way to you for over 1 week and you purchased the Route Package Protection option, you will need to contact Route at www.route.com.

  1. Check your Order Status through Route here
  2. File a Claim through Route here

If you did not purchase Route protection we are not liable for packages lost during transit.

For INTERNATIONAL ORDERS, your tracking # will not update for 4-8 weeks after leaving the United States. The reason this happens is because your package is in your country's customs. Until customs processes your order, your tracking # will not update. It takes customs up to 12 weeks to process some orders. If your package's tracking # has not updated in 12 weeks and you purchased the Route Package Protection option, you will need to contact Route at www.route.com.

  1. Check your Order Status through Route here
  2. File a Claim through Route here

If you did not purchase Route protection we are not liable for packages lost during transit.

The package was delivered to the wrong address, what should I do?

When you placed your order with us, you had an option to purchase the Route Package Protection (typically 98 cents). If you did not purchase this option, you would need to file a claim with your local post office. Make sure you have your USPS tracking number when you contact them.

I checked the tracking # and the product was delivered back to the sender.

The carrier service could not deliver to the address you gave us. You probably entered your address wrong at checkout or provided an incomplete address. We will not reship to the same address or update the existing order. Please provide admin@acrobolix.com your order # and the associated tracking # with a description of your issue for a refund using the contact email below. SHIPPING CHARGES WILL NOT BE REFUNDED. We will process the refund minus the shipping charges, and then you can place a new order with a new delivery address.

I ordered Domestic Priority Shipping, why is my order taking so long?

This option is available only for USA DOMESTIC CUSTOMERS. Domestic Priority Shipping via USPS includes a delivery estimate of 1, 2, or 3 business days based on origin, destination, and drop-off time. This estimate DOES NOT include the time it takes our team to process, package, and fulfill your order (typically within 2-3 business days of receiving your order). Moreover, USPS does not guarantee their delivery estimate. Please see the USPS website here

DAMAGED OR LEAKY SMELLING SALTS

My Smelling Salts are wet and leaked, what do I do?

Your item is not damaged or defective. The contents inside your bottle of smelling salts shift between liquid and gas phase depending on the temperature and atmospheric pressure. Due to unpredictable shipping conditions, your product might "breathe" inside the plastic bag we ship it in. This will cause the product to perspire. Moreover, the neck seal could become unaffixed during transport. Your product's potency is not affected. Wipe the bottle's exterior dry, secure the lid, and bring your bottle to room temperature or warmer. Wait 1 hour, and your salts will be fine.

My Smelling Salts leaked brown liquid, what do I do?

This sometimes happens with our coffee-scented Woke. It simply did not survive the trip to your delivery address. You're eligible for a refund if you contact admin@acrobolix.com within 1 week of delivery to your location. Provide these 2 pieces of information:

  1. Your jujimufu.com order #
  2. A picture of the product upon receiving it.

Upon receiving this information, we will refund your existing order in full. You can then place a new order for another bottle. Note: We will not update or reship your existing order #. We will only refund you. It's up to you to input a new order through our webstore.

 

The seal inside my Smelling Salts bottle was melted, what do I do?

This is normal and to be expected. Smelling Salts ship with thick Polystyrene Foam Pressure Seal Liners. The purpose of the liner is to protect the product during transport. The contents in the bottle can degrade this liner, especially in our Oh! and Woke-smelling salts products. If the pressure seal degrades, it simply did its job. Your product's potency is just fine.

My Smelling Salts are dead, what do I do?

Your bottle was shipped or delivered in cold conditions. If your bottle of smelling salts is cold, the vapors will settle to the bottom of the bottle. Warm them up to room temperature or greater, and your product will be 100% potent.

My smelling salts bottle was damaged during shipment, what do I do?

If your bottle was crushed or cracked during shipment, it's possible to salvage it. Please try transferring the contents to another bottle, ensuring the bottle is sealed tight, warming to room temperature or greater, and waiting for 1 hour. While waiting, the vapors will build up inside the bottle. If the product cannot be salvaged, please send a picture of the damaged product with your order # to admin@acrobolix.com, and we will help you out.

EVERYTHING ELSE

DAMAGED PRODUCTS OTHER THAN SMELLING SALTS

Please send a picture of the damaged product with a description of the damage and your order # to admin@acrobolix.com within 1 week of delivery. We will follow up within 2-3 business days.

WRONG ITEM(S) RECEIVED

If your order contains the wrong item(s), please send an e-mail to admin@acrobolix.com with these 3 pieces of information within 1 week of delivery:

  1. Your jujimufu.com order #
  2. A picture of the wrong item
  3. A picture of the packaging and the order slip sent with your order

We will follow up within 2-3 business days.

APPAREL SIZE EXCHANGES

To initiate a size exchange, your product must be NEW (no, you cannot wear them for a few days and get a size exchange you doofus). Please send your product back to this address within 1 week of delivery confirmation:

Jon Call
349 Copperfield BLVD NE Ste L #503
Concord, NC 28025

Then send an email to admin@acrobolix.com with these 2 pieces of information:

  1. Your jujimufu.com order #
  2. The tracking # for the package shipment containing the pair of pants you are returning

Upon receiving and inspecting the returned product, we will refund your existing order in full and notify you within 2-3 business days. You can then place a new order for the size you want. Note: We will NOT update your existing order. It is up to you to input a new order through our webstore.

RETURN AND EXCHANGE EXCLUSIONS

  • ALL DIGITAL PRODUCT SALES ARE FINAL
  • ALL SMELLING SALTS PRODUCT SALES ARE FINAL (UNLESS DAMAGED)
  • ALL INTERNATIONAL SALES ARE FINAL (NO RETURNS OR EXCHANGES)

Suppose you are a Domestic USA customer and did not order a digital product or a smelling salts product. In that case, you may be eligible for a return or exchange. All items must be returned unused and in new condition, and you must contact us at admin@acrobolix.com within 1 week of delivery to your address. After 1 week of delivery confirmation, no returns or exchanges for your eligible product(s) will be accepted or processed.


If you did not find an answer to your question above and your question is an order or product question, please e-mail admin@acrobolix.com with reference to your order # and the email address you used at checkout. Expect a response within 2-3 business days.

Questions not related to buying stuff or orders can be sent here:
acrobolix (at) gmail (dotcom)