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Return Policy

  • ALL DIGITAL PRODUCT SALES ARE FINAL
  • ALL SMELLING SALTS PRODUCT SALES ARE FINAL (UNLESS DAMAGED SEE BELOW)
  • ALL INTERNATIONAL SALES ARE FINAL (NO RETURNS OR EXCHANGES)

Suppose you are a Domestic USA customer and did not order a digital product or a smelling salts product. In that case, you may be eligible for a return or exchange. All items must be returned unused and in new condition, and you must contact us at admin@acrobolix.com within 1 week of delivery to your address. After 1 week of delivery confirmation, no returns or exchanges for your eligible product(s) will be accepted or processed.

DAMAGED OR LEAKY SMELLING SALTS

My Smelling Salts are wet and leaked, what do I do?

Your item is not damaged or defective. The contents inside your bottle of smelling salts shift between liquid and gas phase depending on the temperature and atmospheric pressure. Due to unpredictable shipping conditions, your product might "breathe" inside the plastic bag we ship it in. This will cause the product to perspire. Moreover, the neck seal could become unaffixed during transport. Your product's potency is not affected. Wipe the bottle's exterior dry, secure the lid, and bring your bottle to room temperature or warmer. Wait 1 hour, and your salts will be fine.

My Smelling Salts leaked brown liquid, what do I do?

This sometimes happens with our coffee-scented Woke. It simply did not survive the trip to your delivery address. You're eligible for a refund if you contact admin@acrobolix.com within 1 week of delivery to your location. Provide these 2 pieces of information:

  1. Your jujimufu.com order #
  2. A picture of the product upon receiving it.

Upon receiving this information, we will refund your existing order in full. You can then place a new order for another bottle. Note: We will not update or reship your existing order #. We will only refund you. It's up to you to input a new order through our webstore.

 

The seal inside my Smelling Salts bottle was melted, what do I do?

This is normal and to be expected. Smelling Salts ship with thick Polystyrene Foam Pressure Seal Liners. The purpose of the liner is to protect the product during transport. The contents in the bottle can degrade this liner, especially in our Oh! and Woke-smelling salts products. If the pressure seal degrades, it simply did its job. Your product's potency is just fine.

My Smelling Salts are dead, what do I do?

Your bottle was shipped or delivered in cold conditions. If your bottle of smelling salts is cold, the vapors will settle to the bottom of the bottle. Warm them up to room temperature or greater, and your product will be 100% potent.

My smelling salts bottle was damaged during shipment, what do I do?

If your bottle was crushed or cracked during shipment, it's possible to salvage it. Please try transferring the contents to another bottle, ensuring the bottle is sealed tight, warming to room temperature or greater, and waiting for 1 hour. While waiting, the vapors will build up inside the bottle. If the product cannot be salvaged, please send a picture of the damaged product with your order # to admin@acrobolix.com, and we will help you out.

EVERYTHING ELSE

DAMAGED PRODUCTS OTHER THAN SMELLING SALTS

Please send a picture of the damaged product with a description of the damage and your order # to admin@acrobolix.com within 1 week of delivery. We will follow up within 2-3 business days.

WRONG ITEM(S) RECEIVED

If your order contains the wrong item(s), please send an e-mail to admin@acrobolix.com with these 3 pieces of information within 1 week of delivery:

  1. Your jujimufu.com order #
  2. A picture of the wrong item
  3. A picture of the packaging and the order slip sent with your order

We will follow up within 2-3 business days.

APPAREL SIZE EXCHANGES

To initiate a size exchange, your product must be NEW (no, you cannot wear them for a few days and get a size exchange you doofus). Please send your product back to this address within 1 week of delivery confirmation:

Jon Call
349 Copperfield BLVD NE Ste L #503
Concord, NC 28025

Then send an email to admin@acrobolix.com with these 2 pieces of information:

  1. Your jujimufu.com order #
  2. The tracking # for the package shipment containing the pair of pants you are returning

Upon receiving and inspecting the returned product, we will refund your existing order in full and notify you within 2-3 business days. You can then place a new order for the size you want. Note: We will NOT update your existing order. It is up to you to input a new order through our webstore.